Return & Exchange Policy
Thank you for shopping at The Marigold Diaries. We want you to be completely satisfied with your purchase of home decor and flowers from our website. If you are not satisfied with your purchase for any reason, we offer returns and exchanges subject to the following terms and conditions:
RETURN-
You may return eligible items within [number] days of delivery for a full refund.
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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
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To initiate a return, please contact our customer service team at [insert contact information]. Please provide your order number and a brief description of the reason for the return.
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Once your return request is approved, you will receive instructions on how to return the item(s) to us.
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Upon receipt of the returned item(s), we will inspect them and process your refund within [number] days. Refunds will be issued to the original payment method used for the purchase.
EXCHANGE-
If you would like to exchange an item for a different size, color, or style, please contact our customer service team at +91 98110 14785 .
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Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item(s) according to our return policy.
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To be eligible for an exchange, items must be unused, in their original packaging, and in the same condition as when you received them.
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Once your exchange request is approved, you will receive instructions on how to return the original item(s) to us and how to place a new order for the desired item(s).
Non-Returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange, including:
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Perishable items, such as fresh flowers, or edible items in the hampers .
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Personalised or customised items.
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Items marked as final sale or clearance.
Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer, unless the return or exchange is due to an error on our part or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [insert contact information]. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.
Contact Us
If you have any questions about our return and exchange policy, please contact us at +91 98110 14785.
Thank you for shopping at The Marigold Diaries.
